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Responsible AI in Public Services
Using AI to improve services while protecting fairness, transparency and public trust.
- Level
- Intermediate
- Duration
- Half day
- Format
- In-house or open cohort
- Online
- Paid
What you will learn
- Identify where AI could improve a public service
- Explain how decisions involving AI should be made transparent
- Spot fairness and equality risks
- Ask the right questions when buying AI-enabled services
Lessons
1. Opportunities in service deliveryFree preview
Realistic uses of AI in public services and what to avoid. Open lesson
2. Transparency and public trustPaid
Telling residents when and how AI is used. Open lesson
3. Fairness and equalityPaid
Where bias creeps in and how to test for it. Open lesson
4. Procurement and oversightPaid
Questions to put to suppliers and how to keep oversight after go-live. Open lesson
Who it is for
- Council and government officers
- Service managers and digital teams
- Elected members and senior leaders
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